Privacy Policy
Effective Date: 19.05.2025
At Sound Labs Tulum, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and retreat offerings.
1. Who We Are
We are Sound Labs Tulum, a music production retreat based in Tulum, Mexico. We offer immersive Ableton Live 12 training and creative experiences in a luxury villa setting. Our services are open to music creators worldwide, and we are committed to safeguarding your data no matter where you’re visiting from.
Contact:
Email: charly@soundlabtulum.com
Address: La Veleta, 77760 Tulum, Q.R.
2. What Information We Collect
We may collect:
Contact Details – Name, email, phone number
Booking Information – Retreat preferences, travel dates
Payment Details – Only via secure third-party payment processors (we do not store card data)
Technical Data – IP address, device type, browser, location data
Usage Data – Pages visited, time on site, interactions
Cookies – For functionality, analytics, and performance
3. How We Use Your Data
We use the information we collect to:
Process bookings and inquiries
Communicate with you about your retreat experience
Improve our website and services
Send updates, offers, or newsletters (only with your consent)
Comply with legal and financial obligations
4. Legal Basis for Data Use
Depending on your region (e.g. EU, US, or Mexico), we process your personal data based on:
Your explicit consent
Our legitimate interest in providing an unforgettable experience
Fulfilling a contract (e.g., retreat booking)
Legal compliance
5. Sharing Your Information
We never sell your personal data. We may share it with:
Secure payment platforms
Email and CRM service providers
Government or legal authorities if required
All partners are bound by confidentiality and data protection standards.
6. International Data Transfers
As we work with clients and platforms globally, your data may be processed outside of Mexico. We follow legal safeguards under laws such as Mexico’s LFPDPPP, GDPR (EU), and CPRA (California), where applicable.
7. Your Rights
Where applicable, you may:
Access or update your information
Request deletion of your data
Withdraw consent at any time
Object to certain data uses
File a complaint with a data protection authority
Just email us at charly@sooundlabtulum.com and we’ll take care of it.
8. Data Retention
We keep your data only as long as necessary to provide services, or as required by law. If you’ve attended a retreat or contacted us, we may retain basic contact history for service and safety purposes.
9. Cookies
We use cookies to improve your experience and understand website traffic. You can modify your browser settings to disable cookies at any time. For more details, please see our [Cookie Policy].
10. Security
We take data security seriously. We use industry-standard measures to protect your information, but no system is 100% immune. If you ever suspect a breach, let us know immediately.
11. For Minors
Our retreat and services are for adults only (18+). We do not knowingly collect or store information from minors.
12. Updates
We may revise this Privacy Policy occasionally. Updates will be posted here with a new effective date. We recommend checking back now and then to stay informed.
Questions?
We’re happy to help. Reach out at charly@soundlabtulum.com and we’ll get back to you as soon as we can.
Privacy Policy
Effective Date: 19.05.2025
At Sound Labs Tulum, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, services, and retreat offerings.
1. Who We Are
We are Sound Labs Tulum, a music production retreat based in Tulum, Mexico. We offer immersive Ableton Live 12 training and creative experiences in a luxury villa setting. Our services are open to music creators worldwide, and we are committed to safeguarding your data no matter where you’re visiting from.
Contact:
Email: charly@soundlabtulum.com
Address: La Veleta, 77760 Tulum, Q.R.
2. What Information We Collect
We may collect:
Contact Details – Name, email, phone number
Booking Information – Retreat preferences, travel dates
Payment Details – Only via secure third-party payment processors (we do not store card data)
Technical Data – IP address, device type, browser, location data
Usage Data – Pages visited, time on site, interactions
Cookies – For functionality, analytics, and performance
3. How We Use Your Data
We use the information we collect to:
Process bookings and inquiries
Communicate with you about your retreat experience
Improve our website and services
Send updates, offers, or newsletters (only with your consent)
Comply with legal and financial obligations
4. Legal Basis for Data Use
Depending on your region (e.g. EU, US, or Mexico), we process your personal data based on:
Your explicit consent
Our legitimate interest in providing an unforgettable experience
Fulfilling a contract (e.g., retreat booking)
Legal compliance
5. Sharing Your Information
We never sell your personal data. We may share it with:
Secure payment platforms
Email and CRM service providers
Government or legal authorities if required
All partners are bound by confidentiality and data protection standards.
6. International Data Transfers
As we work with clients and platforms globally, your data may be processed outside of Mexico. We follow legal safeguards under laws such as Mexico’s LFPDPPP, GDPR (EU), and CPRA (California), where applicable.
7. Your Rights
Where applicable, you may:
Access or update your information
Request deletion of your data
Withdraw consent at any time
Object to certain data uses
File a complaint with a data protection authority
Just email us at charly@sooundlabtulum.com and we’ll take care of it.
8. Data Retention
We keep your data only as long as necessary to provide services, or as required by law. If you’ve attended a retreat or contacted us, we may retain basic contact history for service and safety purposes.
9. Cookies
We use cookies to improve your experience and understand website traffic. You can modify your browser settings to disable cookies at any time. For more details, please see our [Cookie Policy].
10. Security
We take data security seriously. We use industry-standard measures to protect your information, but no system is 100% immune. If you ever suspect a breach, let us know immediately.
11. For Minors
Our retreat and services are for adults only (18+). We do not knowingly collect or store information from minors.
12. Updates
We may revise this Privacy Policy occasionally. Updates will be posted here with a new effective date. We recommend checking back now and then to stay informed.
Questions?
We’re happy to help. Reach out at charly@soundlabtulum.com and we’ll get back to you as soon as we can.